Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Supports and improves distribution center systems and processes, including WMS, parcel management, automation, scanning, voice, printing, and bagging technologies. Gathers requirements, troubleshoots systems, coordinates vendors and technical teams, executes project milestones, supports testing, creates documentation, provides Tier III functional support, and develops training for distribution staff. Frequent travel and off-hours support may be required.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.