Top Remote Operations & Support Jobs in Jacksonville, FL

Lead and scale a global Deal Desk to structure complex SaaS transactions, own deal review and approval workflows, improve quote-to-cash across CRM/CPQ/CLM/billing/ERP, implement AI/ML for efficiency, provide analytics on discounting and deal quality, and build a high-performing global team while advising Sales and executives on strategic deals.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead revenue operations and GTM strategy for Customer Success and field engineering: own pipeline health, forecasting, territory design, metrics, tooling roadmap, and data integrations across HubSpot, BigQuery, Hex, and product usage to drive scalable GTM execution.

Lead and optimize creative operations for an agency: manage resourcing, processes, budgets, and onboarding; implement AI and dashboards; shape team culture, career pathways, and participate in strategic planning.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Lead design, administration, and governance of GTM variable compensation plans; model compensation and headcount scenarios; partner with Finance, HR, and Sales Enablement; own plan rollout, system configuration, and exception handling; and act as RevOps lead for post-close GTM M&A integrations, playbooks, data mapping, and risk tracking.