Top Remote Operations & Support Jobs in Jacksonville, FL

As a Clinical Research Associate, you will be the primary contact between investigational sites and sponsors, ensure compliance, monitor safety, and assist with various site-related activities.

Lead the planning discipline across the GTM funnel, overseeing architecture, capacity modeling, and team development. Collaborate with executives to drive revenue strategies.

The Executive Producer will lead complex projects in brand strategy and digital campaigns, overseeing client relationships, project health, and operational processes, ensuring collaborative and strategic execution across teams.

Provide operational support for fiscally sponsored AI safety projects: manage tickets, communications, invoices, transfers, expense review, grant/accounting coordination, and develop process documentation. Grow into more complex problem-solving and cross-team coordination.

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Lead and manage enterprise telephony and contact center platforms (Five9, RingCentral, Verint). Ensure high availability, security, HIPAA compliance, vendor and license management, roadmap and strategy, integrations for call tracking/marketing, documentation, change management, and staff development. Act as escalation for outages and partner with Security, Procurement, Finance, Marketing, and operations teams.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.