Top Remote Operations & Support Jobs in Houston, TX

Supports 3–4 senior executives by managing complex calendars, meetings, communications, travel, expenses, onboarding, access permissions, contracts, and operational workflows. Serves as an executive gatekeeper and liaison, coordinates high-stakes engagements, tracks action items, provides technology support, and uses AI tools to streamline administrative processes and improve productivity.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Provides technical and customer support for hardware and network issues through software, phone, email, and internal channels. Coordinates with stakeholders to resolve complex cases, maintains strong customer relationships, communicates feedback to Product teams, diagnoses issues using software tools, meets response-time targets, and identifies proactive solutions. Requires bilingual English and Spanish communication, technical support experience, customer service experience, ticketing-system expertise, and familiarity with CRM and remote collaboration tools.

Lead end-to-end investigations of complex auto claims, including staged accidents, organized fraud networks, medical billing schemes, and digital fraud. Apply Florida PIP and bodily injury expertise, use intelligence platforms and link analysis, support EUOs and fraud bureau referrals, and collaborate with data science, product, claims, and legal teams to improve predictive fraud models and case strategies.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Handles customer inquiries, complaints, and service issues through phone, email, chat, and social media. Researches concerns, provides resolutions, applies retention strategies, escalates issues when needed, maintains CRM records, collaborates on customer escalations, and identifies root causes. Requires strong written and verbal communication, customer service experience, remote call center experience, CRM and telephony familiarity, and proficiency with Microsoft Office. Automotive experience and a bachelor’s degree are preferred.

Leads revenue analytics and planning across multiple brands, products, and sales motions. Owns forecasting methodology, capacity and quota planning, compensation modeling, funnel metrics, annual GTM planning, scenario analysis, and executive and board reporting. Advises CRO and CEO, leads the analytics team, improves Salesforce data standards, and uses AI and automation to scale reporting and forecasting.

Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.

Provides remote administrative support to leadership, including calendar management, meeting scheduling, travel arrangements, expense tracking, event planning, project coordination, presentations, and cross-functional communication. The role manages confidential information, supports People Operations, and helps leaders stay organized in a fast-paced environment while using Google Workspace and AI tools to improve efficiency.

Own the product operations operating model from launch through scale. Build SOPs, exception taxonomies, escalation paths, metrics, and operational workflows; work directly in customer operations to identify failure patterns and automation opportunities; investigate unproductized processes; and translate operational insights into product and engineering priorities.