Top Remote Entry Level Customer Success & Experience Jobs in Houston, TX

Power & Tel seeks expressions of interest for future opportunities in procurement, sales, and material management within telecommunications. Emphasis on community, values, and employee experience.

The role involves managing customer support tickets, providing technical troubleshooting, live chat assistance, moderating community channels, and enhancing customer experience through documentation and feedback.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The representative handles high volumes of inbound calls, resolves inquiries regarding Life and Annuity business, and ensures quality support for customers.

Provide front-line customer support and account activation for Comply's SaaS platform: configure accounts, upload and validate data, prioritize and manage support cases, troubleshoot issues, collaborate with Technical Support and Product teams, and meet implementation deadlines while maintaining high customer satisfaction.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

Provide remote client-facing support including scheduling, confirmations, itineraries, record-keeping, and event coordination via email, chat, and phone. Maintain accurate client records, assist internal teams with coordination tasks, and deliver proactive, friendly assistance to ensure client satisfaction.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Support post-sale onboarding for enterprise and mid-market customers: coordinate implementation tasks, schedules, and stakeholders; assist with platform configuration and ATS/HRIS integrations; validate data mappings and testing; communicate with customers and internal teams; maintain project plans and documentation to ensure smooth go-lives.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.