Top Remote IT Support & Helpdesk Jobs in Detroit, MI

Owns employee workplace technology, including device and account provisioning, access management, IT support, SaaS inventory, onboarding and offboarding processes, and workplace technology governance. Builds and deploys AI-powered automations and agentic workflows for non-clinical teams using tools such as Claude, Make.com, Zapier, and similar platforms. Measures automation ROI, documents solutions, and partners with People, Technology, and CTO stakeholders.

Lead technical escalations from intake to validated resolution: run diagnostics across logs, SQL, APIs, cloud and code; classify root causes; review AI-generated fixes; coordinate engineering responses to meet SLAs; improve runbooks, tooling, and prevention to reduce repeat incidents.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Serve as primary technical contact for carrier customers, diagnosing and resolving web application, API, and data ingestion issues. Reproduce problems, run SQL queries, provide workarounds, deliver RCA documentation, maintain KB articles and runbooks, participate in on-call rotation, and collaborate with Engineering, QA, and Operations to surface systemic issues.

Provides first-level support for banking software through phone, email, web, and remote tools. Troubleshoots issues, configures and trains clients, documents solutions, maintains support records, and coordinates with QA, Development, and IT. The role includes customer-site installations, upgrades, occasional overnight travel, after-hours support rotation, documentation updates, and client communication. Strong customer service, technical communication, organization, networking knowledge, and familiarity with Windows are required.

Lead and measure global technical support for ProcessUnity's TPRM platforms. Manage L2 support team, own escalations for enterprise accounts, partner with engineering on triage, run AI-driven support/knowledge programs, improve processes and SLAs, and report support health to leadership.

Lead technical onboarding and ongoing support for remote connectivity at dental practices. Configure and troubleshoot VPNs, Splashtop, remote desktop, printers/scanners, and network authentication. Manage implementations, validate connectivity and integrations, coordinate with clients and third-party IT, escalate complex issues, document processes, and contribute to improvements in remote access infrastructure and automation.

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.