Top Remote IT Support & Helpdesk Jobs in Detroit, MI

YesterdaySaved
Remote or Hybrid
United States
103K-129K Annually
Mid level
103K-129K Annually
Mid level
HR Tech • Information Technology • Professional Services • Sales • Software
Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.
Top Skills: APIsCSSDatabasesHrisHTMLPayroll PlatformsScriptingSQLWebhooks
3 Days AgoSaved
Easy Apply
Remote
3 Locations
Easy Apply
Senior level
Senior level
Cloud • Security • Software • Cybersecurity • Automation
Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.
Top Skills: AIBashEntraGitlabGleanGoogle WorkspaceIntuneJAMFJira Service ManagementOktaPowershellPythonServicenowSlackZendeskZoom
7 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
46K-62K Annually
Senior level
46K-62K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.
Top Skills: APIsCloud PlatformsDhcpDnsGpsIotJSONPostmanSaaSSalesforceSensorsTcp/IpTelematicsVpnsWiresharkZendesk
Reposted 7 Days AgoSaved
Remote
USA
95K-112K Hourly
Senior level
95K-112K Hourly
Senior level
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.
Top Skills: AnydeskAWSCodentCurveDental Imaging SoftwareDenticonDentrixEaglesoftETLIntraoral Scanner PlatformsOpen DentalRemotepcSplashtopTeamviewerWindows Server
8 Days AgoSaved
Remote or Hybrid
United States
67K-126K Annually
Mid level
67K-126K Annually
Mid level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.
17 Days AgoSaved
Remote
United States
70K-85K Annually
Junior
70K-85K Annually
Junior
Software • Defense
Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.
Top Skills: BrexGoogle WorkspaceJIRAmacOSSlackWindows
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23 Days AgoSaved
Remote or Hybrid
2 Locations
100K-205K Annually
Mid level
100K-205K Annually
Mid level
Information Technology • Legal Tech • Software • Consulting
The Litigation Support Technician coordinates litigation services, manages support systems, ensures security, trains users, and resolves technical issues.
Top Skills: Ipro EclipseLaw Pre-DiscoveryLitigation Support SystemsNuixRelativity
An Hour AgoSaved
In-Office or Remote
7 Locations
5-5 Hourly
Junior
5-5 Hourly
Junior
Virtual Reality
Provide frontline technical support via live chat (and phone/email as needed) for a property-management SaaS. Troubleshoot integrations (Airbnb, VRBO, Booking.com), calendar syncing, smart device connectivity, and AI features. Document issues in CRM, escalate bugs, maintain quality standards, and adapt communication style for diverse customers while working weekend/graveyard shifts.
Top Skills: Ai-Powered Guest CommunicationAirbnbBooking.ComCrm/Ticketing SystemsDeelLive ChatSmart Home IntegrationsVrbo
An Hour AgoSaved
In-Office or Remote
7 Locations
3-5 Hourly
Junior
3-5 Hourly
Junior
Virtual Reality
Provide frontline technical support via live chat (plus phone/email) for a property-management SaaS: troubleshoot integrations, calendar syncing, smart devices, guide setup of AI replies and pricing, document issues in CRM, escalate bugs, and maintain quality and tone across diverse customers.
Top Skills: Ai Auto-RepliesAirbnbBooking.ComCrm/Ticketing SystemsDeelDynamic Pricing ToolsLive ChatSmart Home DevicesVrbo
An Hour AgoSaved
In-Office or Remote
7 Locations
7-7 Hourly
Junior
7-7 Hourly
Junior
Virtual Reality
Provide Level 1-2 IT support and ticket triage; manage DNS, domains, hosting, and email deliverability; provision and administer SaaS users; coordinate IT projects and documentation; maintain security hygiene (MFA, least-privilege), asset inventories, and log activities in Arrow CRM.
Top Skills: A RecordArrow CrmCnameDkimDmarcDnsDomain RegistrarsEmail SystemsHosting ProvidersMfaMxSaas AdministrationSpfSsl CertificatesTxt
An Hour AgoSaved
Remote
USA
110K-120K Annually
Senior level
110K-120K Annually
Senior level
Food
Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.
Top Skills: Arctic WolfChatgptEntra IdExchange OnlineFreshserviceIntuneMicrosoft 365Microsoft CopilotMimecastOktaOnedrivePower BISharepointTeamsZscaler
YesterdaySaved
Remote
United States
50K-55K Annually
Junior
50K-55K Annually
Junior
Fintech • Payments • Financial Services
Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.
Top Skills: CorelationEpisysFiserv DnaGoogle WorkspaceJack HenrySQLSymitarTicketing SystemXML
YesterdaySaved
Remote
United States
75K-85K Annually
Senior level
75K-85K Annually
Senior level
Fintech • Payments • Financial Services
Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.
Top Skills: Authorization/Clearing/Settlement SystemsBin ManagementDatadogGoogle WorkspaceIso 8583KibanaSplunkSQLTokenization
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