Top Remote Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Leads enterprise client relationships, retention, account growth, onboarding, and service delivery within mortgage servicing. Partners with executive, operations, compliance, and business development teams to meet client commitments, manage risks, resolve escalations, and improve performance. Directs and develops client-facing teams while ensuring regulatory, contractual, and service-level requirements are met.

Manages national client accounts for the Envi application, focusing on retention, growth, adoption, implementation, data integrity, training, reporting, and measurable business outcomes. Serves as a strategic advisor to healthcare supply chain clients, coordinates system requests and cross-functional solutions, identifies risks and expansion opportunities, and conducts utilization and executive business reviews. Requires regular client travel and strong analytical, communication, consulting, and presentation skills.

Diagnose and resolve complex customer product and integration issues, including Sev 1 and Sev 2 incidents. Own issues through resolution within SLAs, perform root cause analysis, coordinate with engineering and site reliability teams, provide on-call support, document solutions, and share customer feedback to improve the product. The role requires strong troubleshooting, communication, technical expertise, and customer focus.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Own client relationships and lead cross-functional media campaign delivery across paid social, retail media, influencer, and loyalty channels. Translate client objectives into media strategies, oversee campaign planning and execution, present performance insights, manage workflows, resolve issues, and identify renewal and account-growth opportunities. The role requires strong communication, critical thinking, project coordination, commercial awareness, and the ability to influence internal teams without direct authority.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Leads AI-driven customer success strategy, scaling onboarding, engagement, health checks, retention, adoption, and expansion through automation and digital journeys. Owns predictive churn modeling, AI-generated campaigns, in-app orchestration, customer segmentation, KPI dashboards, and cross-functional implementation. Drives organizational change, stakeholder enablement, and continuous improvement while building the foundation for a future customer success leadership team.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Leads Databricks’ global Premier Support team, hiring and developing Designated Support Engineers who deliver technical advocacy and white-glove support to enterprise customers. Drives process improvements, performance KPIs, customer satisfaction, incident mitigation, and program enhancements. Partners with sales, field, product, engineering, and regional leadership teams, coordinates resolution of technical blockers, and conducts internal and external support experience QBRs.

Serve as the primary technical contact for enterprise customers, onboarding them to Varonis platforms and driving ongoing security outcomes. Lead data discovery, remediation, governance, risk assessments, AI risk discussions, health checks, training, and quarterly business reviews. Collaborate with sales and internal teams to support renewals, identify upsell opportunities, resolve technical issues, and advocate for customer needs. Engage technical and executive stakeholders across cloud, identity, security, privacy, compliance, and AI/ML functions.