Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administers, configures, secures, maintains, and optimizes Workday across HCM, Finance, Payroll, and Student functions. Supports enterprise applications, access management, tenant administration, releases, integrations, troubleshooting, testing, documentation, and compliance. Collaborates with technical and functional stakeholders to translate requirements into configurations, improve processes, resolve issues, and maintain data integrity. Provides technical guidance, training, and mentorship to application administrators.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

Manage daily IT operations and service availability at a manufacturing site. Oversee infrastructure, networks, servers, endpoints, communications, business applications, monitoring, maintenance, escalation processes, and production-critical systems. Enforce corporate IT security standards, lead the site MIS/IT team, coordinate vendors, and ensure reliable support for ERP, MES, WMS, QMS, and related manufacturing applications.

Provides remote technical support to branches, departments, and remote users by diagnosing and resolving video, phone, access, connectivity, password, and general system issues. Guides users by phone, documents interactions, prioritizes incidents, analyzes recurring problems, follows escalation procedures, and maintains accurate support records. Requires a professional remote workspace, high-speed internet, schedule flexibility, and strong communication and documentation skills.

Manage technology operations across three global studios, including systems administration, infrastructure, technical support, equipment management, business and creative tool administration, vendor coordination, and troubleshooting. Partner with global IT, information security, and privacy teams on policies, compliance, and content security. Drive AI and machine-learning integrations to improve workflows and business efficiency while supporting clients and global technology initiatives.

Manage and support NetSuite and finance business systems, including configuration, workflows, integrations, access controls, compliance, troubleshooting, reporting, and end-user training. Lead finance transformation projects across order-to-cash processes, coordinate cross-functional requirements, oversee change management, and deliver system enhancements. Build dashboards and reports that provide actionable finance insights while ensuring data integrity, SOX compliance, and effective IT governance.

Provides Tier 1 technical support and system administration across Windows, Linux, networking, identity, endpoints, Microsoft 365, Azure Virtual Desktop, and customer hosting environments. Responsibilities include ticket triage, incident command, access provisioning, patching, backups and restore testing, security-policy compliance, audit evidence, remote-access administration, troubleshooting, knowledge-base development, and Bash/PowerShell automation. Participates in on-call support and communicates technical issues clearly to users, customers, and executives.