Top Remote Operations & Support Jobs in Dallas-Fort Worth, TX

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Own Hive’s live US customer operations in Texas, including operator recruitment, training, shift coverage, safety, quality, KPIs, customer communication, incident resolution, and continuous improvement. Build the initial US operating infrastructure, support early autonomous-machine deployments, establish scalable procedures, and create feedback loops with Product, Engineering, and Delivery teams. Lead operators and develop reliable, safe, and predictable operations across customer sites.

Manage operational data, work requests, ticket tracking, data validation, and reporting. The role requires advanced Excel analysis, familiarity with Jira, ServiceNow, or Azure DevOps, strong organization and problem-solving skills, and the ability to manage priorities independently. Basic SQL knowledge, SOP and process documentation, and operational reporting experience are preferred. This is a remote position.

Part-time administrative assistant responsible for migrating data between SharePoint environments, supporting digital and IT-related tasks, managing Meta Ads and Google Ads campaigns, and performing basic video editing. The role requires advanced English, strong technical skills, independence, attention to detail, and availability during Mountain Time hours. It is a one-month remote project for a Latin America-based professional, with possible extension.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Leads cross-functional business process transformation and continuous improvement initiatives. Responsibilities include mapping current-state processes, identifying root causes and control gaps, designing future-state workflows, facilitating Lean and Six Sigma improvements, implementing pilots, establishing governance and metrics, supporting adoption, and transferring ownership to business functions. The role partners across finance, IT, supply chain, operations, quality, commercial, and data teams to deliver scalable, measurable process improvements.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Support C-suite executives by managing complex calendars, travel, communications, meetings, and confidential initiatives. Oversee Chicago office operations, including facilities, supplies, conference room technology, vendors, access control, visitor check-ins, events, hospitality, mail, shipments, basic onsite IT support, and administrative filings. Use productivity platforms, scheduling tools, and AI-powered assistants to streamline workflows. The role requires strong judgment, initiative, discretion, communication, and adaptability in a fast-paced hybrid environment.

Reviews automatically segmented English audio transcripts at the individual-word level. Verifies word boundaries, spoken text, and transcription accuracy; corrects errors; splits, merges, removes, or adds segments; and applies transcription conventions consistently. The role requires reviewing complete audio files, making careful judgments on difficult speech, and maintaining high accuracy and quality standards. Work is fully remote and freelance, with potential progression to reviewer or adjudicator responsibilities.