Top Remote Operations & Support Jobs in Dallas-Fort Worth, TX

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Lead and own global payments operations, metrics, fraud prevention, risk and compliance. Collaborate with product and engineering, recruit and manage distributed payments teams, investigate fraud, optimise acceptance and conversion, and act as primary partner with payment networks to resolve production issues.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.

Implement, maintain, and optimize enterprise HPE storage and Veeam backup infrastructure; design SAN/NAS, support MariaDB recoveries, perform DR/BC planning and testing, automate tasks, ensure RMF/STIG compliance, and mentor junior staff.

Join a remote talent pool for general virtual assistant roles supporting administrative tasks, email/calendar and CRM management, customer service, online research, social media/basic marketing, and document management. Candidates should be organized, reliable, proficient with basic computer tools, and able to work independently.

Develop and support after-sales programs by analyzing sales, installed base, parts usage, and service trends; build financial models and business cases; partner cross-functionally with Sales, Service, Parts, Supply Chain, and Finance; support pre-launch planning and large customer rollouts; monitor program performance and drive continuous improvement.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, maintain pipeline and forecasts in Salesforce, handle orders and proposals, coordinate with internal teams and AR, build client profiles, and provide value-add reporting and presentations to ensure timely resolutions and strong client relationships.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide remote customer support via phone, email, and live chat. Resolve inquiries and account issues, update records in company systems, escalate complex problems, meet quality and productivity goals, and collaborate with team members while staying current on products and policies.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.