Top Remote eCommerce Customer Success & Experience Jobs

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

The Customer Experience Lead will manage customer support, facilitate onboarding, report on performance metrics, and collaborate across teams to enhance the customer journey in a FinTech SaaS setting.

Review and adjudicate complex product and shipping protection claims, serve as escalation contact, investigate fraud, coordinate service technicians/parts, communicate decisions to customers and partners, maintain documentation, meet SLAs, and recommend process improvements.

Freelancers are needed for telemarketing positions, offering flexible hours and earning potential. Some sales experience and communication skills are required.

The CRO Specialist will lead conversion optimization efforts across e-commerce brands by running experiments, analyzing user behavior, and improving profitability.

Provide advanced technical support for POS solutions, manage customer cases, solve technical issues, and assist with new product releases.

The Group Director, Client Partner will manage senior client relationships, develop growth strategies, and lead cross-channel planning to drive business outcomes across a defined portfolio.

The Automation Specialist will design and manage automated workflows for lead generation, integrate tools, and tailor solutions for the business development team while staying updated on automation trends.

The Customer Strategy Manager will oversee communication and strategy for mid-market accounts, analyzing metrics and driving decisions based on data to enhance client partnerships and optimize marketing campaigns.

The Account Manager will oversee partner onboarding, provide training and support, manage partner performance, execute growth initiatives, and align internal teams based on partner feedback.