Top Remote Customer Success & Experience Jobs in Columbus, OH

Quickplay invites applicants to connect if they have skills relevant to OTT video. They value transparency, fairness, and collaboration in a hybrid work environment.

Manage engagement and adoption for a portfolio of higher education clients. Build client strategies, host office hours, educate administrators, monitor usage and health metrics, identify expansion opportunities, address disengagement, and provide platform recommendations. Develop trusted client relationships, communicate feedback internally, collaborate with client strategists, and support webinars and educational programs. The role requires approximately 15% travel.

The role involves evaluating pet grooming products and providing insights through video content for brand collaboration projects, requiring strong communication skills and hands-on grooming experience.

Support client onboarding and implement AI agent solutions: configure integrations, troubleshoot deployments, coordinate stakeholders, manage tickets, and analyze customer data to drive adoption and value.

Owns technical customer deployments from contract through production readiness. Validates GPU, cloud, compute, storage, networking, and connectivity configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides status updates; guides onboarding; documents reusable runbooks; and serves as the customer’s technical contact until the environment is stable.

Owns technical customer deployments from signed contract through production readiness. Validates GPU, cloud, connectivity, storage, and compute configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides stakeholder updates; guides onboarding; and develops reusable runbooks and automation before transitioning stable customers to the account team.

Own the end-to-end onboarding experience for new PushPress customers, guiding setup, configurations, integrations, workflows, and launch across the platform suite. Deliver onboarding through calls and Intercom, track milestones, remove blockers, provide product education, identify churn risks, and collaborate with Support and Operations. Improve help documentation, training materials, playbooks, and scaled onboarding programs while managing multiple customer timelines and adapting to varied business needs.

Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Own the end-to-end onboarding of Sensei Cloud Apps customers, including configuration, data migration, user setup, training, milestone management, and go-live readiness. Coordinate with customers, Sales, Product, Engineering, and Development teams to resolve technical issues, document requirements, report bugs, and manage escalations. Maintain onboarding records in Salesforce, SAP, and other systems while improving scalable workflows, adoption, time-to-value, and migration accuracy.