Top Remote Customer Success & Experience Jobs in Columbus, OH

Own the end-to-end onboarding experience for new PushPress customers, guiding setup, configurations, integrations, workflows, and launch across the platform suite. Deliver onboarding through calls and Intercom, track milestones, remove blockers, provide product education, identify churn risks, and collaborate with Support and Operations. Improve help documentation, training materials, playbooks, and scaled onboarding programs while managing multiple customer timelines and adapting to varied business needs.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Manage large law firm accounts as a strategic customer success lead. Drive adoption, workflow transformation, retention, and growth for legal research, drafting, analytics, and AI solutions. Build trusted stakeholder relationships, create success plans, lead change management, use customer health and usage data to guide strategy, support renewals and expansion, and provide customer insights to internal teams.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead executive relationships with enterprise healthcare clients, owning client success, retention, renewal readiness, risk mitigation, and responsible growth. Apply deep healthcare revenue cycle expertise to improve collections, accounts receivable, denials, billing, and financial outcomes. Develop recovery and value realization plans, present performance reviews, coordinate cross-functional teams, manage escalations, identify expansion opportunities, and advise hospital CFOs and revenue cycle leaders on performance improvement.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.

Provides post-enablement managed services for Cyara customers by supporting platform usage, recurring workflows, configuration, integrations, monitoring, reporting, issue management, SLA commitments, documentation, and adoption. Coordinates with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and risks. Identifies process improvements and develops reusable playbooks, templates, knowledge articles, and reporting practices to improve service quality and customer outcomes.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.