Top Remote Customer Success & Experience Jobs in Columbus, OH

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Manage a book of employer benefits clients as the primary contact: advise on benefits strategy, lead renewals, ensure compliance (e.g., 5500 filings), coordinate internal service teams, conduct enrollments and client meetings, and grow business through cross-sales.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

Lead operational execution of community strategy by standardizing processes, managing escalation tracking in Salesforce, coordinating with RevOps/Analytics, enabling Customer Success and Sales, driving retention and partner engagement, maintaining SOPs/playbooks, tracking metrics and surveys, and supporting community marketing and events.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.

The Senior Director of Community will lead community strategy, engagement, and retention for a new AAA game, focusing on community management, social media, and influencer partnerships while building a dedicated team to enhance player relations and game visibility.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

Lead and expand enterprise merchant partnerships across fintech, payments, and eCommerce. Create data-driven account plans, drive GMV growth, manage renewals and negotiations, run QBRs, coordinate cross-functional initiatives (product, marketing, data, ops), and use AI-driven insights to personalize strategies. Must influence C-suite stakeholders and travel 30–40% for client engagements.