Top Remote IT Support & Helpdesk Jobs in Columbus, OH

First-line IT support handling high-volume helpdesk requests via Freshservice. Troubleshoot Windows and macOS hardware/software, support Microsoft 365, assist with device provisioning using Intune/Autopilot, manage accounts in Entra ID, support remote users, document resolutions, perform basic network troubleshooting, contribute to the IT knowledge base, and assist on IT projects and onboarding/offboarding.

Provide specialist support for online and mobile banking channels, troubleshoot sign-in/device/browser issues, process secure member messages, compile channel usage reports, liaise with vendors (Alkami, PSCU) and IT, and train/support frontline staff during high call volumes.

Provide level 1 technical support for Clubessential websites: troubleshoot front-end layout, styling, content, navigation, permissions, integrations; use HTML/CSS and basic SQL/reporting to investigate data issues; communicate solutions via phone/email/chat; document work in CRM; escalate to higher-level teams when needed; maintain product knowledge.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Entry-level ITSM platform analyst responsible for Freshservice configuration, ticket resolution, documentation, onboarding/offboarding support, reporting, monitoring platform health, validating changes, participating in agile activities, using AI tools to improve workflows, and rotating on-call to support platform reliability and patient safety.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.

Evaluate and analyze information systems, support system management and implementation, and gather and document system requirements to guide system development and deployment.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.