Top Remote Customer Support Jobs in Columbus, OH

Lead strategy and execution of contact center training and quality assurance programs. Manage a team delivering onboarding, coaching, quality monitoring, calibration, compliance readiness, and learning evaluation. Use analytics and operational data to identify gaps, drive improvements in agent performance, customer satisfaction, first contact resolution, and operational effectiveness while partnering with cross-functional stakeholders.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and customer data, deliver empathetic service, maintain professionalism, and handle multiple priorities in a fast-paced environment.

Supervise overnight call center staff, enforce schedules and policies, monitor call quality and productivity, coach employees, handle escalations, manage PTO/overtime, and use DDF/Teletrac/ACD tools to ensure timely call handling and accurate order distribution.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.

Own member inquiries from first contact to resolution across email, live chat, and occasional phone. Triage and prioritize tickets, verify accounts, resolve bookings, cancellations, modifications, and billing issues, coordinate with operations and suppliers, maintain canned responses and help content, and surface recurring problems for root-cause fixes.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Participate in a remote, 10-minute audio interview moderated by AI. Respond verbally to automated prompts and share honest opinions about conversational AI and digital experiences. Participants need clear conversational communication, a reliable microphone, and a quiet environment. No technical background or preparation is required.