Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Administer and optimize Salesforce, including configuration, automation, security, integrations, data uploads, testing, and releases. Provide user support, troubleshooting, training, and documentation while meeting SLAs. Partner with business systems teams to implement enhancements, improve scalability, and promote platform adoption. The role requires Salesforce administration experience, certification, integration knowledge, and the ability to apply AI in Salesforce administration.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Installs, images, configures, deploys, transports, and troubleshoots computer hardware, software, and user workstations onsite. Uses SCCM to image machines, maintains hardware and software tracking, updates configurations, supports customer requests, coordinates with Zones and customer teams, follows instructions, and maintains a clean work environment. Requires professionalism, customer sensitivity, Windows and PC systems experience, ability to lift 50 pounds, and work in a patient-care environment.

Administer and architect Jira-based outcome planning across Jira Premium, Atlassian Goals, and Jira Product Discovery. Responsibilities include redesigning hierarchy and workflows, modeling objectives and outcomes, developing cost visibility, configuring permissions and reporting, piloting solutions in a sandbox, planning migrations, documenting governance, and training product teams through a Planning Center of Excellence.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Provides application support for Victaulic’s global business systems, including ticket triage, troubleshooting, escalation, user onboarding and offboarding, account management, monitoring, documentation, and release coordination. The role supports M3, Infor Concierge, Jira, Easy Vista, and related platforms while collaborating with users, IT teams, vendors, and application groups. It also analyzes recurring incidents, supports testing and enhancements, maintains dashboards, and contributes to continuous improvement of service delivery.