Top Remote Operations & Support Jobs in Charlotte, NC

Design, document, test, and maintain end-to-end claims workflows and Confluence documentation. Build training materials and deliver instructor-led or virtual sessions, validate workflows in Javelina and HRP, support onboarding, and partner cross-functionally to ensure claims processes function as designed and remain accessible and accurate.

Ensure affordable housing properties comply with federal, state, and local program requirements (LIHTC, HUD, HOME, RD, Bonds). Conduct file audits, prepare for/attend audits, train and support onsite staff, review applicant eligibility, maintain compliance records and reports, and provide software and technical assistance.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Review, curate, and audit video content and metadata for youth and family programming. Maintain content repositories and taxonomy, fix or document quality issues, analyze performance data to inform programming strategy, support initiatives and campaigns, track quality trends, and document workflows while partnering with project managers and stakeholders.

Own and optimize the companys internal systems ecosystem by auditing tools, defining systems architecture, driving integrations and automation, improving data integrity and reporting, increasing end-user adoption, and embedding AI capabilities to streamline workflows and boost efficiency across Sales, Marketing, Product, People, and Finance.

Administer and maintain hybrid infrastructure including Windows Server, Microsoft 365, Active Directory/Entra ID, Nutanix, Azure/AWS, backup/disaster recovery, and endpoint management. Monitor performance, implement security controls, support incident/change management, provide Tier II/III escalation, create documentation, assist with automation and on-call/after-hours support, and collaborate with engineering, security, and service desk teams to ensure availability, compliance, and operational efficiency.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Provide administrative and project support to a hiring department, performing assigned tasks, troubleshooting basic office equipment, using Microsoft Office (Word, Excel, PowerPoint, Access), communicating professionally, supervising or leading as needed, managing multiple assignments, and ensuring compliance with policies and standards.

Schedule, confirm, reschedule, and cancel client appointments; handle inbound calls and emails; maintain accurate calendars and customer records; send reminders and follow-ups; verify information; escalate complex issues; and collaborate to improve scheduling processes while protecting customer confidentiality.