Top Remote Entry Level Customer Success & Experience Jobs in Charleston, SC

Power & Tel seeks expressions of interest for future opportunities in procurement, sales, and material management within telecommunications. Emphasis on community, values, and employee experience.

The role involves managing customer support tickets, providing technical troubleshooting, live chat assistance, moderating community channels, and enhancing customer experience through documentation and feedback.

The representative handles high volumes of inbound calls, resolves inquiries regarding Life and Annuity business, and ensures quality support for customers.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Sandbox U Virtual Mentorship Program by Hook pairs mentees with mentors for 10 weeks to develop skills in creative professions.