Top Remote Senior Level Jobs in Buffalo, NY

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses application issues, resolves customer questions, handles increasingly complex escalations, identifies system defects, and maintains communication through resolution. Uses and improves knowledge-base content, creates internal documentation, advocates for customers, and collaborates with cross-functional teams. Works independently within established procedures while managing challenging customer interactions professionally.

Leads new-business sales to commercial health plans, owning prospecting, enterprise deal cycles, quota attainment, forecasting, and C-suite relationship development. The role requires selling technical solutions to payer organizations, understanding payer workflows and healthcare regulations, and using MEDDPICC and Mutual Action Plans. This remote individual-contributor position collaborates with marketing, customer success, implementation, and product teams, with travel up to 30%.

Develop and maintain the 1035YellowPages platform using legacy and modern Microsoft technologies. Responsibilities include full-stack development, database work, web services, defect resolution, performance troubleshooting, client integrations, onboarding, and support escalations. The engineer will own the AI development roadmap, use AI-assisted tools, mentor junior staff, document system knowledge, and independently ship production enhancements in a fully remote, high-autonomy environment.

Manages printer, carrier, and fulfillment operations across vendor onboarding, contracts, billing, capacity, shipping claims, inventory, and service-level performance. Coordinates cross-functional issue resolution, UAT, testing, reporting, root-cause analysis, and process improvements. Uses operational data to identify risks, control costs, improve order quality, and inform product and engineering decisions while maintaining a reliable customer experience.

Administer Oracle databases and Fusion Middleware across development, test, and production environments for a federal DOE program. Responsibilities include WebLogic, OID, OAM, SSO, database performance tuning, monitoring, patching, backup and recovery, cloud database administration, security remediation, disaster recovery, capacity planning, documentation, ATO/A&A support, and production break/fix. The role also supports data warehouses and evaluation of Oracle AI Database features.

Staff Data Analyst leading complex, cross-functional analytics initiatives and executive-level decision support. Responsibilities include defining metrics, building scalable data models and infrastructure with dbt, ensuring data quality and governance, developing analytical roadmaps, mentoring analysts, improving data literacy, and advising Sales, Marketing, Finance, and Operations stakeholders.

Own product marketing for cloud and AI security solutions, developing industry- and persona-specific messaging, sales enablement content, competitive battlecards, customer proof, and deal support. Partner closely with Product, Sales, Sales Architects, and Customer Success to improve field readiness, address objections, support live opportunities, and bring buyer feedback into positioning and product decisions.

Leads and scales the Growth Product Insights data practice, managing and mentoring data analysts while contributing hands-on analytical work. The role drives proactive insights, experimentation, causal inference, cohort modeling, KPI development, and strategic recommendations for product and growth leaders. It also strengthens data quality and metric governance, partners with engineering teams on complex pipelines and event data, and integrates modern analytics and generative AI tools into team workflows.

Drive outbound prospecting and full-cycle sales to win new enterprise SaaS customers. Build executive relationships, penetrate Fortune 1000 accounts, run complex sales cycles, quantify business value, negotiate contracts, and close multi-year agreements. Collaborate with Sales Engineering, Business Development, Product, and Legal to create tailored deal strategies and value propositions.

Own strategic, executive-level customer relationships for enterprise accounts. Guide Sysdig deployments and architecture on Kubernetes and cloud platforms, run business reviews, lead workshops, map outcomes to technical capabilities, support renewals and expansion, identify/mitigate risks, troubleshoot environments, and partner with Product, Engineering, Support, and Services to drive value and mentor junior team members.