Top Remote Customer Success & Experience Jobs in Boston, MA

The Support Engineer resolves technical issues, integrates systems, and ensures customer satisfaction while collaborating with various teams.

This role serves as the primary liaison between Evio and health plan customers, ensuring the success of Evio Insights by aligning RWE projects with customer needs and measuring the resulting impact.

As an Onboarding Accounting Specialist, you'll assist new clients in setting up their accounts, manage onboarding timelines, and provide troubleshooting support while ensuring client needs are met accurately and efficiently.

Maintain, map, and upload electronic and paper templates into DataTrak; field inbound calls; provide training, demos, and onsite support; troubleshoot template issues; collaborate with implementation and vendor teams; produce reports and update templates across systems.

The Customer Success Manager will manage small to mid-sized accounts, ensuring customer satisfaction and driving retention through engagement and support.

As a Customer Success Manager, you will manage Freedom360 clients, ensuring successful program delivery, client engagement, and demonstrating ROI through business reviews.

The SEO Account Manager oversees client relationships, project management, and communicates growth strategies while ensuring client satisfaction and driving revenue retention for B2B SaaS clients.

As a Customer Support Specialist, you will manage customer queries across phone, email, and chat, diagnose issues, and provide solutions related to ASBWorks finance platform, while fostering customer confidence and documenting processes.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

The Case Management Assistant I supports case managers by maintaining client records, managing communications, processing tasks, and ensuring accurate client service updates.