Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Supports the full lifecycle of enterprise business applications in an Agile IT environment, including analysis, design, testing, deployment, maintenance, integrations, documentation, and process improvement. Collaborates with business stakeholders, technical teams, vendors, and senior analysts to maintain stable and secure applications. Provides end-user support through issue triage and root-cause analysis, monitors project deliverables, manages risks, and supports dataflows and technical procedures.

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.