Top Remote Operations & Support Jobs in Birmingham, AL

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.

Leads Scorpion’s revenue operations and analytics function, including revenue data architecture, reporting, forecasting, pipeline inspection, Salesforce administration, marketing operations, and AI enablement. Partners with Sales, Marketing, Finance, Customer Success, and Product to improve revenue predictability, process efficiency, data quality, and retention insights. Presents recommendations to executives and leads Salesforce Administration and Marketing Operations teams while remaining hands-on with analytics, systems, and operational processes.

Build and lead the US revenue operations function across direct enterprise and partner-led sales motions. Own forecasting, pipeline management, partner attribution, territories, quotas, compensation, CRM and GTM systems, deal desk processes, lead-to-cash operations, data governance, and executive reporting. Establish scalable processes and infrastructure for revenue visibility, channel operations, commercial approvals, and sales performance.

Provides executive and operational support to the founders, managing calendars, inboxes, travel, leadership meetings, action items, hiring coordination, candidate pipelines, finance coordination, market research, marketing support, and ad-hoc projects. The role begins with administrative execution and expands into cross-functional project management, process design, and strategic initiative support. It requires high autonomy, discretion, sound judgment, strong communication, ownership, and the ability to organize a fast-paced startup environment.

Reviews annotated college football images and video clips for accuracy, consistency, and adherence to project guidelines. Identifies errors, incomplete or inconsistent annotations, provides actionable correction feedback, and flags recurring or unclear issues. The role requires strong college football knowledge, attention to detail, critical thinking, clear written communication, and independent work in a remote environment.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Provides administrative support to the Market President and office, including preparing presentations, correspondence, reports, calendars, meetings, travel arrangements, expense reports, and meeting minutes. Serves as an office gatekeeper and coordinates facilities, shipping, equipment, visitor badges, and market events. Requires discretion, confidentiality, strong communication, organization, problem-solving, and Microsoft Office proficiency.

Own high-impact cross-functional operating constraints from discovery through measurable resolution. Diagnose root causes across domains, design and build process, automation, governance, or organizational solutions, mobilize teams without direct authority, drive adoption, measure outcomes, and establish durable ownership. The role requires systems thinking, analytical rigor, prioritization, executive communication, and sustained implementation to create operating leverage across the company.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Leads GoDaddy’s Commerce Support organization and strategy for merchant onboarding, activation, adoption, retention, and growth. Oversees customer-facing teams, service delivery, workforce planning, operational performance, and P&L management. Drives AI-enabled support transformation through automation, agent assistance, self-service, analytics, and process modernization. Partners with Product, Engineering, Sales, Risk, and GTM leaders to improve merchant outcomes, increase product adoption, reduce churn, and scale operational efficiency.