Top Remote Operations & Support Jobs in Birmingham, AL

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides Level 1 technical support to restaurant managers using PAR OPS. Responds to phone and email requests, diagnoses and troubleshoots software issues, escalates complex problems, and manages tickets in Service Cloud. Maintains knowledge-base and SharePoint content while analyzing root causes and resolving issues under time constraints. Collaborates with senior analysts, team leads, and management. The role requires strong written and verbal communication, customer service, independent problem-solving, organization, and basic Excel skills.

Leads automated underwriting strategy, rules lifecycle governance, testing, deployment, and outcome integrity for life insurance products. Manages carrier and reinsurer relationships, translates underwriting methodologies into scalable platform capabilities, partners with Engineering, oversees quality audits and decisioning performance, and develops underwriting leadership talent. Requires extensive life insurance underwriting expertise, transformation leadership, rules engine governance, predictive model and mortality assessment knowledge, and experience operating across distributed organizations.

Supports real estate closings and escrow teams by preparing, coordinating, and delivering accurate closing documentation. Gathers information from buyers, sellers, agents, lenders, and internal stakeholders; coordinates closing tasks; and ensures compliance with company policies, lender requirements, and applicable regulations. The role also provides administrative, operational, and customer service support while managing multiple priorities in a high-volume environment.

Support the SVP of Global Customer Solutions with executive coordination and program management, ensuring strategic initiatives progress effectively.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.