Top Remote Customer Success Jobs in Birmingham, AL

The Head of Customer Success and Implementation will lead a team to maximize client satisfaction, drive revenue, and ensure effective onboarding. Responsibilities include overseeing client performance, managing account growth, and developing strategies for retention and upselling.

The Customer Success Manager ensures customer satisfaction and retention by facilitating onboarding, maintaining relationships, and driving value for clients using Amper's manufacturing solutions.

Responsible for client relationships, managing P&L, driving account growth, overseeing project delivery, and ensuring customer success for cloud and IT transformation projects.

The Customer Success Manager is responsible for retaining and expanding customer relationships, facilitating strategic partnership interactions, and managing renewal processes for 40+ accounts.

The Director of Customer Success will lead a team, drive customer advocacy, retention, and growth, analyze metrics, and enhance customer engagement strategies.

The Quality Assurance Manager will monitor, evaluate, and enhance client communication quality, analyze customer complaints, conduct mystery shopper checks, and provide feedback to improve team performance.

The role involves supporting CX data operations, analyzing performance metrics, managing CX analytics inquiries, and presenting insights through reports and dashboards.

The Customer Success Manager will cultivate relationships with clients, ensuring they derive maximum value from Vectra's AI-driven cybersecurity solutions while driving customer satisfaction and expansion opportunities.

As a Customer Success Manager, you'll manage relationships with 40-60 automotive repair businesses, focusing on retention, expansion, and driving customer success through engagement and training.

As a Customer Success Manager (CSM), you'll support SMB customers, enhance their engagement, lead trainings, and ensure seamless experiences across departments.

As a Customer Success Manager, you'll guide clients through onboarding, deliver training sessions, maintain documentation, and provide ongoing support to ensure successful product usage.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

The Customer Success Associate will manage mid-market clients to drive retention, growth, and satisfaction while promoting InvoiceCloud's services through effective relationship management.

The Head of Customer Success leads the customer lifecycle at ArcSite, improving onboarding, reducing churn, and ensuring customer satisfaction through strategic initiatives and cross-functional collaboration.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

As a Customer Success Manager, you'll manage customer onboarding, provide ongoing support, and collaborate with various teams. Your role involves understanding customer needs, helping them achieve messaging goals, and ensuring successful contract renewals.

The role involves managing strategic enterprise relationships, engaging with executive stakeholders, ensuring operational alignment, and driving value realization across multi-location pet care businesses.

As a Customer Success Manager at Vanta, guide mid-market customers through their security and compliance journeys, ensuring satisfaction and retention.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

As a Customer Success Manager, you'll oversee enterprise client portfolios, foster relationships, drive renewals, optimize customer journeys, and collaborate with various teams to enhance customer experiences.

Lead and manage a Customer Success team, coach CSMs, oversee renewals and expansions, manage escalations, and ensure process adoption.

The Customer Success Manager will oversee customer onboarding, engagement, and retention for EasyLlama's Mid Market clients, leveraging data insights and collaboration with cross-functional teams to enhance customer satisfaction.

Drive customer adoption and satisfaction for LiveKit's platform, acting as a trusted partner to clients while collaborating with Account Executives to surface upsell opportunities.

The Client Success Coordinator manages client accounts, ensuring seamless experiences from onboarding to delivery, while collaborating with internal teams to optimize program success.

Lead global customer support and success initiatives, executing strategies for retention and loyalty while managing over 100 team members and optimizing customer experience across products.