Top Remote Customer Support Jobs in Atlanta, GA

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide multi-channel client support for BHG Financial customers, manage pipelines, record interactions in CRM, become product SME, build internal and external relationships, and collaborate cross-functionally.

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.

Build and scale QA and enablement programs for email, chat, and phone support. Create scorecards, audits, calibration, coaching, and reporting. Own Help Center, macros, voice-and-tone standards, training, and AI-driven improvements to reduce contact rate and improve team performance.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Own escalated, complex customer cases for a product category; identify trends, drive cross-functional root-cause fixes, improve processes and SOPs, handle safety escalations, and model exceptional multi-channel communication.