Top Remote Operations & Support Jobs in Atlanta, GA

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Provides configuration management, technical writing, documentation, change management, and knowledge management support for cybersecurity and IT programs. Develops and maintains technical artifacts, configuration items, baselines, repositories, procedures, diagrams, reports, and training materials. Ensures documentation is accurate, version-controlled, accessible, compliant with government standards, and synchronized with approved system configurations. Coordinates reviews, approvals, change control, quality assurance, and stakeholder communications throughout the project lifecycle.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Own the operational workflow supporting Hyperbolic’s go-to-market team, including contract tracking, quote and order form preparation, CRM data quality, customer follow-up, support routing, invoicing coordination, and meeting preparation. The role suits an organized, proactive professional with 0–3 years of experience who is comfortable learning CRM systems, using AI tools to automate repetitive work, and ensuring customer and deal processes move through completion.

Manage public and in-house training logistics from registration through completion. Responsibilities include handling participant inquiries, administering Arlo courses, processing invoices, managing participant and financial data in Salesforce and other systems, coordinating trainers and accommodations, supporting in-person training logistics, maintaining accurate records, and improving processes. The role requires consistent execution in a high-volume, routine environment, with occasional reporting, vendor coordination, special projects, and phone support.