Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

The Senior Director Analyst leads research on software engineering trends, produces content, and advises clients, establishing industry credibility and engaging executives.

Own end-to-end technical relationships for enterprise customers: lead onboarding and complex implementations across cloud data warehouses, drive adoption and expansion, deliver executive QBRs, build AI-powered automations and internal tooling, and enable agentic AI workflows to reduce engineering dependency and accelerate marketing outcomes.

Lead post-sales value realization by turning pre-sales ROI commitments into measurable outcomes. Build measurement frameworks, track KPIs, run executive value reviews, identify expansion signals, create reusable value playbooks, and feed outcome data into product and solution design to support renewals and growth.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

Provide functional support for Sage Intacct and related integrations, troubleshooting complex and escalated customer issues through resolution. Responsibilities include ticket triage, SLA management, root-cause analysis, documentation, customer communication, knowledge-base development, process improvement, and coaching support team members. The role also builds customer relationships and collaborates with consulting, sales, and support teams to improve product adoption and service quality.

Lead post-sales onboarding and implementation for new clients, manage projects to accelerate time-to-value, provide technical guidance on integrations (APIs/webhooks), train and enable users, set KPIs for adoption, liaise with internal teams and third parties, and ensure smooth transition to Customer Success.

Manage and grow a portfolio of strategic US-based multinational clients across BCS and EOR services. Act as primary account owner and trusted advisor to senior stakeholders, drive retention, renewals, upsells, and margin optimization, lead QBRs, own commercial performance, escalate complex issues, and collaborate cross-functionally to deliver compliant global workforce solutions and support business development.

Lead post-sale relationships for enterprise customers: onboard, enable, and drive measurable value to ensure renewal and expansion. Partner with Sales, Product, and Engineering to run CORs, support pre-sales/POCs, and translate business objectives into technical outcomes while advocating customer needs internally.