Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Own end-to-end technical resolution of post-sales customer needs across the Immuware SaaS platform. Lead customer working sessions, configure workflows and permissions, write scripts or code, manage integrations and data corrections, and educate users. Partner with Customer Success, Product, Engineering, and Support to scope issues, develop fixes, document solutions, identify scalable improvements, and translate healthcare compliance requirements into effective platform solutions while managing multiple customer engagements.

Owns renewals, retention, upsells, and cross-sells for mid-sized to large public transit agency customers. Responsibilities include managing account plans and success plans, building pipeline, leading the sales cycle, preparing proposals and ROI presentations, demonstrating the platform, navigating procurement and RFPs, meeting quotas, and collaborating cross-functionally to expand customer value.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Serve as a trusted technical advisor for enterprise accounts, aligning IT strategy with business outcomes. Lead executive engagements, architecture reviews, risk mitigation, adoption programs, and technical sales support to drive revenue, cloud modernization, cybersecurity, AI, data, and infrastructure initiatives.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

This role provides executive support to the Managing Director, managing schedules, correspondence, meetings, and coordinating team projects across time zones.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.