Top Remote Senior Level Jobs in Ann Arbor, MI

The Director, Client Strategy develops data-informed recommendations, customized pitches, growth opportunities, and solution packages for high-value healthcare and life sciences clients. The role partners with sales and commercial leaders, translates performance data into actionable insights, shapes executive-level narratives, and guides decisions on existing, configured, or custom solutions. Responsibilities include client-facing presentations, strategic problem diagnosis, cross-functional collaboration, commercial opportunity development, and improving team processes through AI-enabled tools.

Lead the design and implementation of test automation frameworks, AI-augmented QA practices, and UI visual regression testing. Drive DORA metrics measurement and improvement, partner with engineering/product teams, troubleshoot customer issues, and mentor the QA practice. Own automation architecture, CI/CD integration, and test strategy for small to mid-sized product areas.

Own and optimize the global Eloqua marketing automation platform. Build campaigns, nurture programs, workflows, forms, landing pages, segmentation, lead scoring, and integrations with Salesforce. Monitor platform health, deliverability, data quality, synchronization, compliance, and campaign performance. Partner with Marketing, Sales Operations, IT, Legal, and vendors to translate requirements into scalable solutions, troubleshoot issues, train users, maintain documentation, and establish governance standards.

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Manage strategic enterprise customer relationships for cybersecurity SaaS and managed security services. Drive adoption, retention, renewals, expansion, value realization, QBRs, escalations, and executive engagement. Serve as the primary customer contact while coordinating with Sales, Product, Services, and leadership. The role requires advanced knowledge of Microsoft Sentinel and Microsoft Defender, strong enterprise account management, technical communication, and customer success strategy development.

Provides second-line oversight of technology and operational risks, validates controls, challenges risk assessments, analyzes risk data, and develops reporting and key risk indicators. The role also advances responsible AI adoption by creating AI-enabled workflows, automating risk processes, assessing emerging AI risks, and supporting risk assessment models. It requires independent judgment, stakeholder influence, and experience in regulated financial services.

Leads and scales enterprise account management, driving retention, expansion sales, renewals, executive relationships, forecasting, and client satisfaction. Manages Account Managers, establishes performance KPIs, oversees complex negotiations, identifies cross-sell opportunities, and partners with Sales, Product, Support, Finance, and Client Success teams. The role also improves CRM processes, account health tracking, and operational scalability across complex healthcare enterprise accounts.

Leads enterprise customer discovery and data architecture engagements, translating marketing goals into activation use cases, schemas, identity rules, semantic layers, and measurable outcomes. Directs AI agents and customer teams in building and validating data transformations, owns implementation quality and performance, and develops reusable reference architectures. Serves as the long-term technical architect and channels customer needs to product teams.

Own the full enterprise sales cycle across the Mountain and Southwest territories. Build pipeline, develop account plans, engage CISOs and executive buyers, lead technical evaluations, create business cases, negotiate complex agreements, close new and expansion business, and maintain accurate forecasts. The role requires strong cybersecurity expertise, established enterprise security relationships, quota-carrying sales experience, technical credibility in security, cloud, and AI, and willingness to travel.

Own the full enterprise sales cycle across the Mid-Atlantic, including territory development, outbound pipeline generation, executive relationship building, technical evaluations, business cases, negotiations, and closing complex multi-year agreements. Partner with sales engineering, product, customer success, marketing, and channel partners while maintaining accurate forecasts and CRM data. The role requires strong cybersecurity expertise, CISO relationships, enterprise selling experience, and willingness to travel.

Own the South Florida enterprise sales territory, drive new and expansion ARR, build pipeline, develop CISO and executive relationships, lead technical evaluations, create business cases, negotiate complex multiyear agreements, and maintain accurate forecasts and CRM data. The role requires cybersecurity sales expertise, strong local market relationships, technical credibility across security, cloud, and AI, consistent quota attainment, and willingness to travel.

Designs and leads scalable contact center architectures using Zendesk, Amazon Connect, and AWS. Defines modernization strategies, oversees integrations, governance, security, and compliance, and mentors presales specialists. Supports discovery, solution design, demonstrations, proofs of concept, presentations, and technical documentation. Collaborates with business leaders, IT teams, vendors, and partners while driving innovation in omnichannel, AI-enabled customer service technologies.

Provide accessibility subject-matter expertise across WCAG audits, user reviews, code-level remediation, and assistive technology standards. Mentor junior accessibility specialists, review audits and bugs, educate product teams, collaborate with developers, QA, and Sales, customize customer solutions, and manage multiple client projects while tracking program status.