Top Remote Senior Level Jobs in Ann Arbor, MI

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Build and operate backend platform services for query execution, journey orchestration, data transformation, and export delivery. Design APIs and integrations with cloud data warehouses, improve reliability and observability, support real-time capabilities, participate in on-call, resolve customer and production issues, and develop automation and shared components. Mentor engineers and help build AI-powered products.

Manage end-to-end global immigration matters across multiple jurisdictions for enterprise clients. Responsibilities include eligibility assessments, case strategy, SLA and KPI delivery, stakeholder communication, partner and vendor coordination, legislative monitoring, documentation tracking, audit readiness, and workflow improvement. The role requires managing high-volume caseloads involving work permits, business travel, renewals, and permanent residence while maintaining accurate, compliant, and timely outcomes.

Own technical customer implementations and adoption programs for Harness AppSec solutions. Provide hands-on architecture, consulting, onboarding, optimization, and value-realization guidance across cloud, DevOps, security, and infrastructure environments. Analyze usage and adoption data, identify risks and opportunities, conduct business reviews, develop success plans, advise customer leadership, provide product feedback, and collaborate with sales, product, and engineering teams. Build reference architectures, best-practice guides, and customer enablement resources.

Own the technical post-sale customer experience for enterprise accounts. Lead implementations involving identity providers, SSO, SCIM, cloud and application integrations, Terraform, and APIs. Provide tier 2/3 technical support, troubleshoot issues, drive adoption, document solutions, establish support and implementation processes, automate repetitive work, and communicate customer feedback to product and engineering.

Own full-cycle recruiting for corporate functions, including strategy, legal, finance, account management, and People Operations. Source passive candidates through LinkedIn, cold calling, and referrals; conduct screens, manage pipelines, advise hiring managers, provide market intelligence, and drive offers through acceptance. Maintain accurate ATS records, manage confidential searches, and operate independently under tight timelines.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinate logistical details, communicate preferences, triage Zendesk requests, resolve client issues, and collaborate with internal teams. The role requires excellent communication, organization, confidentiality, prioritization, and adaptability while providing a high-touch client experience in a fast-paced remote environment.

Lead Kikoff’s federal and state government affairs strategy for earned wage access and consumer financial products. Represent the company before legislators, regulators, trade associations, and stakeholder groups; monitor policy developments; advise executives; coordinate testimony and comment letters; manage outside lobbyists and consultants; oversee lobbying compliance; and partner with Legal, Compliance, Product, and Communications. The role requires building policymaker relationships, developing multi-state strategies, shaping public policy, and traveling nationwide regularly.

Drive enterprise cybersecurity sales by acquiring new clients, expanding strategic accounts, managing complex sales cycles, and achieving revenue targets. Responsibilities include prospecting, account planning, executive relationship management, solution positioning, proposal and contract negotiation, forecasting, MEDDPICC-based pipeline management, and coordinating internal teams. The role sells cybersecurity, compliance, cloud security, managed services, and consulting solutions while advising clients on technology risk and security priorities.

The Senior Software Engineer will design and develop backend systems and APIs, mentor other engineers, and resolve complex integration challenges in healthcare technology.