Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.

As a Customer Success Manager, you will onboard new clients, facilitate their use of the product, expand existing accounts, and improve internal processes.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

The Clinic Assistant facilitates patient check-ins, appointment scheduling, and co-pay administration while ensuring excellent customer service and maintaining accurate patient information.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.

The role involves training individuals to enhance their people skills in a fully remote environment while promoting life insurance services.

Participants will gain hands-on experience in data management and research within the sponsorship industry through structured learning and supervised exercises.

The Editorial Internship involves writing original articles, working with SEO, editing posts, analyzing traffic data, and managing social media posts. The intern will learn about digital publishing and contribute to content creation for various brands.