Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Supports assigned payment-industry partners through merchant onboarding, underwriting approvals, account activation, pricing, equipment, commissions, and operational inquiries. Acts as a liaison across underwriting, risk, technical support, finance, operations, and sales teams to resolve issues. Maintains partner relationships, monitors engagement, identifies activation challenges, supports growth initiatives, and communicates feedback to management. The role is remote and requires strong organization, communication, problem-solving, CRM, and payment operations skills.

Configure customer accounts, manage onboarding logistics, provide first-line B2B SaaS support, and maintain customer records across HubSpot, Intercom, and Notion. Create knowledge-base content, guides, and FAQs; assist with data exports, usage reports, QBR preparation, and sales-to-account-management handoffs. Monitor account health, coordinate customer requests with Product and Data teams, and use AI tools to improve support workflows and documentation.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Leads RevenueCat’s multi-lane Customer Growth function across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. Owns segmentation, coverage strategy, customer adoption, strategic accounts, scalable education, advisory operations, cross-functional decision rights, customer insights, metrics, hiring, and organizational design. The role builds a unified operating system that improves customer outcomes, retention, expansion quality, product adoption, and customer revenue while developing leadership across the function.

Owns Gainsight CS administration and operations in a SaaS environment. Configures workflows, health scores, CTAs, playbooks, Success Plans, reports, dashboards, automation, Rules Engine logic, and Journey Orchestrator programs. Partners with Customer Success and system owners to translate lifecycle strategies into scalable configurations and integrations. Supports Gainsight PX and Skilljar, establishes governance and documentation, trains users, and improves operational efficiency.

Manage enterprise customer relationships to drive product adoption, value realization, retention, renewals, and expansion. Deliver customized training, webinars, and enablement programs; identify and mitigate churn risks; use customer success metrics and analytics to manage account health; influence executive stakeholders; and collaborate with Sales, Product, Engineering, Services, and Support teams.

Implements and launches managed services for clients by documenting current and future processes, configuring and testing workflows, performing outsourced operational work, and preparing service documentation. Coordinates project tasks, resources, systems, and access while advising clients and internal teams on licensing, tax, and short-term rental services. Supports onboarding, manages multiple engagements, communicates with stakeholders, and transitions live services to ongoing delivery and support teams.

Serve as the primary post-sales contact for audiovisual clients, managing onboarding, success plans, service delivery, contract deliverables, risks, and client satisfaction. Conduct business reviews, monitor client health and performance, coordinate with internal teams, resolve escalated issues, maintain documentation, and identify upsell and cross-sell opportunities. The role focuses on retention, renewals, contract compliance, time to value, and long-term client success.

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.