Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Administer U.S. employee benefits and multi-state leave programs, including FMLA, ADA accommodations, disability, parental, and state-specific leave. Monitor regulatory changes, research legislation, recommend policy updates, manage leave cases, reconcile benefits invoices, oversee ACA reporting, and support compliance audits. Partner with employees, managers, People Operations, Finance, Legal, carriers, and vendors while maintaining accurate records and improving manual processes through automation.

Designs, deploys, and optimizes large-scale RoCEv2 data center networks supporting AI and HPC clusters up to 100,000+ GPUs. Leads congestion management, network performance, reliability, automation, validation, and observability initiatives. Provides technical direction across teams, resolves complex production failures, develops network standards and tooling, and mentors engineers while working hands-on with switching, routing, optics, cabling, and high-speed Ethernet fabrics.

Develop and architect scalable iOS applications used by millions of customers. Lead mobile engineering practices involving clean architecture, dependency injection, performance optimization, testing, reliability monitoring, and maintainable code. Collaborate with Product, Design, and Engineering teams to deliver features, stay current with iOS technologies, and promote technical excellence across the iOS engineering community.

Leads architecture, automation, reliability, and evolution of secure cloud platforms supporting federal systems. Owns Infrastructure-as-Code, CI/CD, observability, incident response, disaster recovery, and platform standards. Partners across engineering, security, architecture, and product teams; evaluates technologies, leads technical decisions, and mentors engineers. Requires deep DevOps, infrastructure, Kubernetes, Terraform, cloud, scripting, and production troubleshooting expertise, along with technical leadership and ability to obtain Public Trust clearance.

Lead QA execution for a health tech platform across web, mobile, APIs, backend services, data pipelines, and AI/ML products. Develop automated test suites, coordinate manual and automated testing, validate data quality, support CI/CD integration, track defects and coverage, conduct regression and performance testing, mentor QA staff, and ensure HIPAA and healthcare compliance.

Lead the design of research-aligned instructional content and digital learning experiences. Serve as a learning science and instructional design subject matter expert, mentor teams, guide best practices, collaborate with product, research, and engineering, and drive innovation and continuous improvement through data and feedback. Represent learning design externally through advisory committees and industry convenings while supporting corporate communications and product marketing.

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.