Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Lead the CSOC by overseeing detection, incident response, and SOC operations; act as technical escalation point; improve SIEM-driven detection, playbooks, automation, and metrics to reduce MTTD/MTTR.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Sell Optro's audit, risk, ESG, and InfoSec SaaS to large public and private organizations. Manage full sales cycle with emphasis on net-new business, build pipeline, engage C-level stakeholders, demo solutions, co-create business cases, close deals above $1M annual quota, collaborate with SDRs, implementation, and partners, and travel for client meetings and events (~25-30%).

Design, scale, and administer Optro's global compensation and total rewards programs, including salary structures, pay bands, merit/bonus/equity cycles, incentive plan design, benchmarking, analytics, compliance, and enablement. Partner with People, Finance, and leaders to align compensation with business goals and support global growth and pay equity.

Plan and implement Generative Engine Optimization to personalize content, analyze user behavior, run A/B and multivariate tests, perform SERP and attribution analysis, refine personas, improve UX, and measure CTR, time-on-page, and conversion metrics to reduce bounce rates.

Serve as a Business Analyst for Sales Operations: gather and validate requirements, pre-vet and groom backlog, create Jira user stories, support sprint planning, coordinate UAT and testing, track bug resolution, and verify post-release deployments to ensure predictable delivery.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Perform business and technical systems analysis: gather and document requirements, map processes and data flows, support solution design and testing, liaise with stakeholders, support project planning and risk tracking, mentor BAs, and ensure alignment of technology solutions with business goals and SDLC standards.

Process medical-only and maintenance workers' compensation claims within payment authority, verify coverage and medical information, approve medical payments after compensability is determined, update computerized claim records, communicate with claimants/insurers/providers, escalate issues to Team Manager, and support related administrative tasks and special projects.

Investigate and resolve complex customer and production issues across the full product lifecycle. Diagnose legacy systems, design and implement long-term solutions, and help modernize products (Angular/Java) while collaborating with Product, Support, QA, and Engineering. Engage directly with customers, participate in architecture discussions, and improve scalability, maintainability, and user experience.

Drive net-new revenue by owning full sales cycle for Lexbe27s eDiscovery and GenAI solutions. Prospect, qualify, demo, respond to RFPs, negotiate contracts, and close new customers. Build pipeline, maintain CRM and forecasts, collaborate with Solutions and Customer Success teams, represent the company at industry events, and consistently meet quarterly and annual sales targets.

Design, develop, and maintain MSSQL database solutions and applications. Maintain COBOL production apps, write C# (.NET Core) code, use Python/PowerShell scripting, troubleshoot and optimize performance, participate in code reviews, and adopt AI-enabled tools to improve workflows.