Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Leads consumer insights across Driven Brands by designing and managing qualitative and quantitative research, analyzing feedback and market trends, overseeing brand health surveys, and translating findings into actionable recommendations. Partners with marketing, operations, customer experience, brand, product, and strategy teams to inform brand strategy, customer experience, marketing decisions, and business priorities. Manages research vendors, develops executive-ready presentations, and advocates for consumer perspectives in enterprise decision-making.

Senior or Staff Frontend Engineer responsible for developing scalable, high-performance web applications, shaping frontend architecture, mentoring engineers, and leading cross-functional feature delivery. The role requires modern JavaScript and TypeScript expertise, strong UI system design, API integration, debugging, and technical documentation skills. The engineer will also promote AI-assisted and agentic development practices, collaborate with product and backend teams, and build intuitive healthcare payment interfaces.

Lead government technical programs and virtual service-delivery teams, overseeing client relationships, contract requirements, financial forecasting, risks, reporting, and service outcomes. Serve as the executive point of contact for escalations, advise sales on growth strategies, support SOWs and proposals, and facilitate client reviews and steering committees. The role requires active Secret clearance with the ability to obtain Top Secret, extensive program or consulting experience, and government contracting expertise.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.

Lead Irth’s global enterprise compliance program across regulatory obligations, corporate governance, privacy, anti-corruption, AI governance, information security frameworks, and customer compliance requirements. Establish policies, controls, risk assessments, audits, training, reporting, and compliance infrastructure across multiple jurisdictions. Own SOC 2 and related attestations, coordinate cross-functional compliance activities, advise executives, and build scalable processes supporting growth and enterprise risk management.

Supports daily US treasury operations, including cash positioning, bank activity monitoring, wires, ACH payments, intercompany transfers, cash forecasting, reporting, reconciliations, banking administration, and operational controls. The role analyzes cash activity, investigates exceptions, supports audits and process improvements, administers banking access, and collaborates with Controllership, Tax, Legal, and FP&A. It also provides backup coverage and participates in treasury projects and system enhancements.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.