Top IT Support & Helpdesk Jobs in Provo, UT

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide phone, email, and chat technical support for Cox Automotive/Dealertrack products. Troubleshoot system issues, log cases in CRM, escalate to internal teams, train customers on procedures, and follow up to resolution while meeting quality standards and shift requirements.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide in-person and remote IT support across office and manufacturing environments: troubleshoot hardware, software, printers, and network issues; manage desktops/laptops, switches, Active Directory, and Microsoft 365; maintain IT assets and security systems; coordinate vendors and projects; document systems and processes.

Provide day-to-day internal IT support: manage Mac/Windows device lifecycle via MDM, troubleshoot hardware/software and network issues, install and maintain workstation and meeting-room AV, provision/deprovision users in Okta/Google Workspace/1Password, document resolutions, support security compliance, and assist with on-site warehouse IT needs while automating tasks with AI tools.

Provide on-site technical support for end users in Draper, UT: respond to helpdesk tickets, troubleshoot PCs, applications, printers, network and email issues, manage Active Directory accounts, install hardware/software, document solutions, assist remote offices, and support IT projects and disaster recovery efforts.

Lead and manage the College of Engineering's computing operations, staff, budget, and technology strategy. Oversee servers, desktops, storage, networking, lab policies, vendor relationships, and support services for faculty, staff, and students. Coordinate with campus OIT, expand research computing support, and serve as escalation point for complex technical issues.