Top Tech Jobs & Startup Jobs in Providence, RI

Lead and scale the customer support organization, define strategy and KPIs, oversee multi-channel support operations, partner cross-functionally to drive product and process improvements, optimize tools and automation, manage budgets and escalations, and develop training to ensure high customer satisfaction and operational efficiency.

Lead strategic development of RFP responses and pitches for major accounts, present creator strategies in-person and virtually, own select strategic accounts, collaborate cross-functionally, build scalable proposal materials and playbooks, and provide informal peer feedback to improve team craft.

Design and automate internal IT systems: own Okta identity infrastructure, manage macOS fleet via MDM, build Terraform infrastructure-as-code for identity and SaaS, automate onboarding/offboarding and license governance, escalate complex tier 2/3 issues with MSP partner, pilot new SaaS/AI tooling, and produce runbooks to reduce operational toil.

Lead development and execution of learning strategy for services and partner enablement. Manage a team to build scalable onboarding, certification, and continuous learning programs, align initiatives with business outcomes, define success metrics, and iterate based on data and stakeholder feedback. Represent enablement in strategic planning and partner-facing activities.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Own full-cycle new-logo acquisition for a defined Mid-Market territory: prospect using AI tools, run value-based sales cycles with senior buyers, deliver demos, create AI-assisted proposals, negotiate contracts, maintain pipeline in Salesforce, and hit new-logo revenue targets.

Own new-logo acquisition for a defined mid-market territory: prospect, run full-cycle, value-sell to senior buyers, deliver demos, negotiate contracts, maintain pipeline and forecasts using Salesforce and revenue intelligence tools, and use AI-assisted prospecting and proposals to meet and exceed new logo revenue targets.

Own and expand a portfolio of high-value enterprise SaaS accounts by developing multi-year expansion plans, creating pipeline independent of renewals, leading complex sales motions with C-level stakeholders, and partnering cross-functionally to drive platform adoption and measurable business outcomes.

Manage projects after contract signing as primary customer contact: coordinate stakeholders and engineering disciplines, ensure technical/quality standards, control budgets and schedules, generate IMS for visibility, run customer status meetings, and own project profitability.

Develop and deploy generative AI solutions: convert business stories into working code using Copilot/LLMs, implement prompt/context engineering, RAG/vectorization, manage AWS infrastructure (EKS, ECS, Lambda, S3), integrate streaming (Kafka), databases, and build agentic workflows and autonomous multi-agent systems. Validate via A/B testing and optimize caching, token management, and long- vs short-term memory.

Design, develop, and maintain full-stack web applications using Java, Spring Boot, React, and Oracle. Build microservices and event-driven APIs (REST/GraphQL), implement CI/CD pipelines and DevOps tooling (Docker, Jenkins, OpenShift), apply cloud-native patterns (AWS preferred), and automate unit/integration/end-to-end tests within Agile teams using JIRA.

Perform L1 triage investigations of transaction-monitoring alerts and customer due diligence, document findings and dispositions per FINCEN/FFIEC and bank procedures, prepare escalation/dismissal narratives, and maintain investigation records to support audits and regulatory exams.

Lead and execute functional, regression, integration, and end-to-end testing for web and API-driven applications. Develop test strategies, plans, and automated/manual test cases using tools like Postman and Playwright. Track and validate defects, support UAT and production, collaborate with cross-functional Agile teams, and perform off-hours testing to ensure release readiness and continuous QA improvement.

Lead product strategy, roadmaps, discovery, and go-to-market for a healthcare SaaS portfolio. Build and manage an "agentic" product-analyst layer, run Product Councils, chair the Strategic Product Council, and hire/coach PMs to drive adoption, retention, and business outcomes.