Leads enterprise ServiceNow demand management, including intake, prioritization, backlog governance, roadmap alignment, stakeholder communication, reporting, risk and dependency management, and process improvement. The role evaluates business needs, develops solution recommendations, facilitates cross-functional decisions, and supports portfolio planning and technology platform adoption. Success requires influencing stakeholders without direct authority and aligning demand with organizational value, capacity, and strategic priorities.

Lead global carrier strategy and service integration for enterprise mobility. Manage carrier/vendor relationships, optimize mobile costs and plans, drive incident management and continuous improvement, and enable automation and reporting for usage, cost visibility, and service performance across regions.