Leads cross-functional GTM programs and projects focused on customer retention, new business growth, customer usage, and service optimization. Develops scalable processes, playbooks, campaigns, reports, and enablement programs while analyzing data and presenting recommendations to senior leadership. The role coordinates stakeholders across Sales, Customer Success, Product, Marketing, and Enablement, drives consensus, and manages initiatives from planning through execution.

Leads cross-functional GTM programs and initiatives across Sales, Customer Success, Product, Marketing, and Enablement. Responsibilities include developing go-to-market plans, optimizing service offerings, improving renewal and growth rates, creating playbooks, analyzing performance data, facilitating stakeholder alignment, and managing projects from planning through execution. The role also presents recommendations and performance updates to senior and executive leadership while building scalable, repeatable business processes.