Manage end-to-end software implementations for large enterprise customers, from planning through deployment and hypercare. Build executive stakeholder relationships, drive organizational change, support professional services development, and contribute to sales pursuits. Coordinate technical integrations with Product, Data & Analytics, and Engineering teams while tracking adoption, engagement, satisfaction, and value realization. Deliver workshops and training, resolve implementation risks, mentor junior team members, and improve delivery methodologies and processes.

Support SaaS implementations for enterprise customers by coordinating projects, running demos/training, preparing documentation and trackers, managing stakeholder communications, and improving processes using AI tooling. Assist senior implementers on large accounts and independently manage smaller deployments to drive adoption and success.