Top Product Management Jobs

Leads complex enterprise voice AI deployments, owning customer outcomes, agent design, evaluation, production launches, and optimization. Partners with engineering teams on conversational quality, real-time streaming, latency, orchestration, and voice pipeline decisions. Transforms customer-specific solutions into repeatable industry assets while shaping the broader product roadmap through hands-on exposure to production voice interactions and customer needs.

Own the multi-year strategy and roadmap for ServiceNow’s native contact center, voice AI, digital channels, and agentic automation capabilities. Lead product decisions across telephony, carrier partnerships, omnichannel workspaces, routing, and AI agents. Define commercial positioning, packaging, pricing, and partnerships while influencing Product, Engineering, Legal, and Go-to-Market teams. The role requires deep CCaaS, CPaaS, telephony, conversational AI, enterprise product management, and executive stakeholder experience.

Lead two enterprise customer pods through voice-agent development, deployment, and handoff while shaping scalable product capabilities. Own evaluation frameworks, analytics, administration tools, and agentic design patterns that improve voice-agent quality and enable repeatable delivery. Partner directly with customers and engineers, translate production learnings into platform roadmaps, and build systems that help customers create and manage reliable voice AI agents.

Owns complex enterprise voice AI customer deployments, leading pod product direction from agent design through production and customer handoff. Drives conversational quality improvements including turn-taking, interruption handling, barge-in, endpointing, latency, and LLM orchestration. Partners with platform teams on real-time voice infrastructure and voice-to-voice models, while productizing customer solutions into repeatable industry assets. Requires deep voice AI expertise, telephony integration experience, enterprise technical deployment experience, and 12+ years in product management.

Lead product strategy and roadmap for ServiceNow’s Lux AI-native experience platform. Define reusable AI experience capabilities, agentic workflows, and contextual intelligence across the product portfolio. Partner with Product, Engineering, Design, Research, and Customer Success to drive adoption, ship 0-to-1 products, scale them across use cases, and deliver deterministic, trustworthy enterprise AI experiences.

Own the vision, roadmap, requirements, and delivery of conversational AI features. Translate customer feedback, research, and market intelligence into product priorities, PRDs, success metrics, and high-quality experiences. Lead cross-functional teams, coordinate dependencies, support enterprise pilots and go-lives, and guide AI evaluation, testing, telemetry, quality, and performance. Drive capabilities including clarification, multimodal experiences, information collection, feedback intelligence, and error handling across AI orchestrators.

Owns the vision, roadmap, requirements, and customer outcomes for conversational AI features. The role guides AI experience strategy, prioritizes feature gaps, translates customer feedback into product improvements, creates PRDs and success metrics, and coordinates engineering, design, and cross-functional teams. Responsibilities include AI evaluation, telemetry, quality and performance requirements, usability research, strategic customer pilots, go-lives, escalations, and end-to-end delivery of conversational AI capabilities.

Own the vision, roadmap, execution, and launch of ServiceNow’s AI tooling suite. Build integrated capabilities that identify high-ROI agentic workflows, assess and improve data readiness, and quantify customer AI returns. Partner with engineering, solution consultants, account teams, customers, and deployment teams to drive adoption. Lead discovery, communicate strategy and tradeoffs to executives, and mentor product managers.

Own the strategy, roadmap, requirements, metrics, and lifecycle of ServiceNow SOM products focused on Quote to Cash. Collaborate with engineering, UX, QA, sales, finance, marketing, and operations to deliver AI-enabled solutions, support go-to-market launches, address product issues, and improve customer outcomes. The role requires deep knowledge of sales systems, CPQ, order management, CRM integrations, ServiceNow, and enterprise software product management.

Lead development of AI-powered employee experiences on a web surface. Define product specifications, success metrics, roadmaps, and strategic bets; partner with ML, engineering, UX, data science, marketing, and customer teams; translate user feedback and ambiguous problems into scalable enterprise capabilities; and guide rollout strategies and feedback loops for products serving large user bases.