Own the Dispute Resolve product domain end-to-end, from strategy and roadmap through execution. Lead dispute workflow development, integrations with PSPs and gateways, evidence capabilities, product analytics, and performance benchmarks. Collaborate with Engineering, Data Science, Design, GTM, Sales, and Account Management to drive adoption, retention, and revenue growth. Engage merchants and prospects, prioritize the backlog, and serve as the subject-matter expert on dispute management and representment.

Lead the Payment Fraud product roadmap to maximize approvals and minimize fraud by partnering with engineering, data science, analysts, and sales. Drive new market entry through vertical research, merchant engagement, pilot programs, and performance tracking (approval rates, fraud rates, chargeback impact).