Top Customer Success & Experience Jobs in Pittsburgh, PA

Lead strategic, post-sale relationships for Fortune 500 clients, driving onboarding, product adoption, executive engagement, renewals, and expansion. Act as trusted advisor, build success plans and ROI metrics, lead executive reviews, mitigate churn risks, and influence product and operational improvements across cross-functional teams.

Manages strategic implementation partners by providing relationship support, project oversight, functional enablement, and process improvement. The role monitors partner-led implementations, reviews project plans and deliverables, supports partner health and growth, coordinates internal resources, develops enablement content, promotes centers of excellence, and creates governance and SOP documentation. It also helps improve customer adoption, prevent escalations, and ensure partner certifications and capability development.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

Responsible for expanding revenue in existing enterprise accounts through upselling, cross-selling, and customer success strategies while managing customer satisfaction and retention.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Join our award-winning agency by sending your CV for future opportunities in any department where your skills may fit. Include your interests for departments and types of roles (permanent or freelance).

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.