Top Operations & Support Jobs in Pittsburgh, PA

Oversee homeowners package underwriting performance, profitability, risk selection, pricing, compliance, and service quality. Manage and develop underwriting staff through coaching, feedback, training, and performance management. Maintain underwriting procedures, review automation rules, support product and system enhancements, oversee testing, collaborate with agents and internal teams, and drive process improvements, efficiency, growth, and profitability.

Build and maintain revenue workflows connecting CRM, marketing, sales, customer experience, product, support, and billing data. Identify GTM problems, automate and improve lead scoring, account management, pipeline progression, customer retention, and expansion processes. Use integrations, APIs, SQL, lightweight code, AI, and automation platforms to deliver measurable commercial outcomes. Partner with RevOps and cross-functional teams, monitor workflow performance, train users, and ensure reliable adoption.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Provides policy, program, and business process analysis for the Army Office of Energy Initiatives. Assesses federal legislation, executive orders, OMB guidance, Army directives, and other regulatory requirements; evaluates organizational processes and governance; develops improvement recommendations, performance metrics, dashboards, executive correspondence, briefing materials, and leadership reports. Coordinates taskings through ETMS2 and uses Smartsheet for reporting, dashboards, formulas, and automations. Requires an active Secret clearance or eligibility to obtain one.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

Leads the Provider Experience team, including people management, provider engagement, incentive initiatives, advocacy, workflow optimization, and cross-functional coordination. Oversees Help Scout operations, develops scalable provider-support processes, and uses reporting from Help Scout, Looker, and other systems to identify trends and guide decisions. The role improves provider journeys, clarifies ownership, and translates feedback and operational data into actionable business improvements.

Leads operational communications and support for the Claims team, managing shared inboxes, ServiceNow intake, request triage, stakeholder coordination, issue tracking, escalations, reporting, and recurring operational meetings. Maintains support documentation, templates, procedures, and service standards while identifying process improvements and ensuring partner inquiries and issues are tracked through resolution. Collaborates with CMS stakeholders, contractors, Product, Engineering, and leadership in a remote-first healthcare technology environment.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.