Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Part-time administrative assistant responsible for migrating data between SharePoint environments, supporting digital and IT-related tasks, managing Meta Ads and Google Ads campaigns, and performing basic video editing. The role requires advanced English, strong technical skills, independence, attention to detail, and availability during Mountain Time hours. It is a one-month remote project for a Latin America-based professional, with possible extension.

Provides remote administrative and virtual assistant services for multiple clients, including scheduling, email management, lead conversion, research, data entry, and project execution. The role requires strong communication, independent problem-solving, deadline management, adaptability, and comfort learning web-based applications and AI tools. Assistants manage 2–5 ongoing clients on flexible weekday schedules, with typical project turnaround times of one to two days.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides bilingual English-Spanish executive and administrative support for a physical therapy practice. Responsibilities include managing client calls, emails, texts, appointments, calendars, records, workflows, VoIP lines, executive personal scheduling, travel bookings, medical appointments, family itineraries, LinkedIn updates, and light social media. The role requires strong organization, confidentiality, home-office capability, and collaboration on workflow automation.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Support C-suite executives by managing complex calendars, travel, communications, meetings, and confidential initiatives. Oversee Chicago office operations, including facilities, supplies, conference room technology, vendors, access control, visitor check-ins, events, hospitality, mail, shipments, basic onsite IT support, and administrative filings. Use productivity platforms, scheduling tools, and AI-powered assistants to streamline workflows. The role requires strong judgment, initiative, discretion, communication, and adaptability in a fast-paced hybrid environment.

Reviews automatically segmented English audio transcripts at the individual-word level. Verifies word boundaries, spoken text, and transcription accuracy; corrects errors; splits, merges, removes, or adds segments; and applies transcription conventions consistently. The role requires reviewing complete audio files, making careful judgments on difficult speech, and maintaining high accuracy and quality standards. Work is fully remote and freelance, with potential progression to reviewer or adjudicator responsibilities.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.