Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The Enterprise Account Manager manages post-sale relationships for enterprise accounts, drives adoption, performance, and revenue growth, and leads rollout strategies across multiple veterinary locations.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

As a Customer Care Systems Lead, you'll drive CX operations through metrics reporting, AI adoption, and voice platform optimization while managing technical programs and cross-functional initiatives.

The Senior Clinical Data Manager oversees clinical trial databases, ensures data quality, and acts as a liaison between eClinical and sponsor personnel, managing data management tasks across projects.

Manage a portfolio of SMB and mid-market accounts, focusing on renewal execution, customer engagement, and driving retention and growth. Collaborate with cross-functional teams to ensure customer success and forecast management.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

The Enterprise Client Success Manager manages relationships with assigned clients, ensures satisfaction, drives product adoption, and identifies new opportunities for ClassWallet's solutions.