Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.

Handle inbound customer calls, capture leads, take orders, schedule appointments, and forward messages while working remotely. Maintain upbeat, bilingual (English/Spanish) communication, complete training, meet system requirements on a personal device, and work a regular 40-hour schedule including set hours on Fridays, Saturdays, and Mondays.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Provide front-line candidate support for corporate travel programs: respond to inquiries, monitor workflows, identify and escalate issues, confirm travel readiness, reconcile expenses, maintain accurate records, and suggest process improvements.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Lead and manage a Client Service team supporting high-net-worth individuals and advisor teams. Hire, train, develop career paths, optimize support models with Wealth Managers, onboard advisor teams, escalate and resolve sensitive issues (complaints, fraud, KYC), mitigate enterprise risk, improve efficiencies, and ensure regulatory compliance.