Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Provide advanced remote technical support for Ion Chromatography, Sample Preparation, LC/HPLC, and DIA instruments. Troubleshoot hardware, software, and applications using remote diagnostics; collaborate with field service, R&D, product management, and manufacturing to resolve issues, support product introductions, and improve remote resolution while delivering excellent customer service.

Lead technical onboarding and ongoing support for remote connectivity at dental practices. Configure and troubleshoot VPNs, Splashtop, remote desktop, printers/scanners, and network authentication. Manage implementations, validate connectivity and integrations, coordinate with clients and third-party IT, escalate complex issues, document processes, and contribute to improvements in remote access infrastructure and automation.

Provide frontline and second-level support for radiology, cardiology, neurology, and GI applications (PACS/MRI/CT), including troubleshooting, upgrades, vendor coordination, testing, documentation, on-call rotation, and participation in system projects to maintain uptime and align IT with clinical workflows.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.